frequently asked questions

  • Where can I find your store? 
    • We are located at 5427 Santa Monica Blvd #1/2 Los Angeles CA 90029

  • Do you do have international shipping?

    • We do! ​We ship internationally using a variety of shipping providers. Orders usually arrive 1-3 weeks after order depending on distance from Los Angeles, California. All shipping prices are calculated based on country. 

    • With international shipping, customers are sometimes charged additional custom fees upon reception. Unfortunately we can not be held responsible for this additional costs and they must be paid by the customer.

  • How long is shipping? 

    • We usually process your order 2-4 business days after it is placed. Adding travel time, this usually  means your order is at your doorstep in about a week and a half. International Shipping times vary greatly. ​

  • When will you restock a product?

    • It's our hope to ALWAYS have our store in stock. However, with recent increased demand, we're facing some growing pains! Rest assured new candles are stocked roughly every two weeks. 

  • How long do they burn for?

    • Our 6oz candles have an estimated burn time of approximately 30 hours.

    • Our 16oz candles have an estimated burn time of approximately 60 hours.

    • Our sample candles are intended for one steady burn of about 4 hours. 

  • Are the candles safe for my pet?

    • The short answer- yes. As a reminder, always keep your flame out of reach of an animal and never leave your candle unattended.​ As for birds, we recommend you avoid any scent alteration altogether.

  • Do your candles contain phthalates? 

    • We're happy to say that we avoid the use of phthalates and other harmful chemicals. In the event that you have allergies or sensitivities to certain scents, try a sample pack first!

  • Are you candles Vegan?

    • They are! There is also no animal testing involved in the candle making process​

  • Do your candles fill a room? 

    • Yes! We specifically designed our candles to have scents that will fill your room with an immersive scent. Larger rooms or rooms with high vaulted ceilings may need a bit more or a burn time to fill (usually an hour.) Keep in mind that open windows or drafts can help spread or limit a candle's fragrance throw.

  • Can I return or exchange a candle?

    • As long as the candle is unlit, we can offer an exchange or refund. However, once a candle is burned, we cannot accept it. Shipping fees for returns and exchanges are non-refundable.