Do you do have international shipping?

• We do! ​We ship internationally using a variety of shipping providers. Orders usually arrive 1-3 weeks after order depending on distance from Los Angeles, California. All shipping prices are calculated based on country. 

• With international shipping, customers are sometimes charged additional custom fees upon reception. Unfortunately we can not be held responsible for this additional costs and they must be paid by the customer.

How long is shipping? 

• We usually process your order 2-4 business days after it is placed. Adding travel time, this usually  means your order is at your doorstep no later than 2 weeks. International Shipping times vary greatly. 

• Our shipping pickup dates are Tuesdays and Fridays so keep that in mind for order times. During the fall and winter, our demand increases so your order may take a full week to process. 
• If ordering expedited, we'll see it in the system, but it's always a good idea to email retail@cantripcandles.com and remind us. We'll personally drop your package off at post office. 
• Sometimes you'll recieve a tracking number that reads as "not in the system" this just means the order hasn't yet been scanned by our postal carrier.

• We have pickups with UPS, USPS and DHL ​twice per week. 

When will you restock a product?

• We strive to keep all of our candles in stock. If something is out of stock, it should be back in about a week. You can also look for a different size in the same scent. 
  
  

How long do they burn for?

• Our 6oz candles have an estimated burn time of approximately 30 hours.

• Our 16oz candles have an estimated burn time of approximately 60 hours.

• Our sample candles are intended for one steady burn of about 4 hours. 

Are the candles safe for my pet?

• The short answer- yes (but not birds). As a reminder, always keep your flame out of reach of an animal and never leave your candle unattended.​ As for birds, we recommend you avoid any scent alteration altogether.

Do your candles contain phthalates? 

• We're happy to say that we avoid the use of phthalates and other harmful chemicals. In the event that you have allergies or sensitivities to certain scents, try a sample pack first!

Are your candles Vegan?

• They are! There is also no animal testing involved in the candle making process​

Do your candles fill a room? 

• Yes! We specifically designed our candles to have scents that will fill your room with an immersive scent. Larger rooms or rooms with high vaulted ceilings may need a bit more or a burn time to fill (usually an hour.) Keep in mind that open windows or drafts can help spread or limit a candle's fragrance throw.

Can I return or exchange a candle?

• As long as the candle is unlit, we can offer an exchange or refund. However, once a candle is burned, we cannot accept it. Shipping fees for returns and exchanges are non-refundable.